Refund & Return Policy

At Carpitzi, every rug is carefully selected, handcrafted, inspected, and prepared for delivery with attention to quality and detail. We want you to feel confident when purchasing a handmade rug from us. If you are not completely satisfied with your eligible purchase, our 21-Day Return Policy allows you to request a return within 21 days of receiving your order, subject to the terms below.

For any questions regarding returns, refunds, exchanges, order cancellations, damaged products, defective products, or general customer support, please contact: support@test.satraassociates.in

1. 21-Day Return Policy

For eligible ready-to-ship products, Carpitzi accepts return requests made within 21 days from the date your order is delivered.

To be eligible for a return:

• The return request must be submitted within 21 days of delivery.
• The rug must be in its original, unused and undamaged condition.
• The rug must not have been washed, cleaned, altered, cut, trimmed, dyed, treated, or professionally modified.
• The rug should be returned in its original packaging wherever reasonably possible.
• All labels, protective materials, and accessories supplied with the product should be included.
• The rug must not show signs of use, stains, pet hair, odors, damage, or excessive wear.

We recommend that you carefully inspect your rug when it arrives before placing furniture on it or using it in your home.

Please do not ship a product back to us before contacting Carpitzi at support@test.satraassociates.in and receiving return instructions.

2. How to Request a Return

To request a return, please email: support@test.satraassociates.in

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Name or description of the rug
• Reason for the return
• Photographs of the rug and packaging, when requested

Our support team will review your request and provide the appropriate return instructions. Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

Unless the product is defective, damaged in transit, or the return is due to an error on the part of Carpitzi, return shipping costs are the responsibility of the customer.

Any original shipping charges, expedited shipping charges, customs duties, import taxes, brokerage charges, or other non-refundable fees may not be included in the refund, to the extent permitted by applicable law.

For international returns, customers are responsible for ensuring that the return shipment is properly documented and shipped according to the instructions provided by Carpitzi.

Carpitzi cannot be responsible for additional customs charges, taxes, duties, or carrier fees arising from an improperly declared return shipment.

For questions about return shipping, please contact support@test.satraassociates.in.

4. Custom & Made-to-Order Rugs

Because Carpitzi specializes in handmade and custom-made rugs, some products are created specifically according to a customer's requirements. Custom and made-to-order products are generally non-returnable once production has started.

This includes rugs that have been:

• Made to a custom size
• Produced in a custom color
• Created from a customized design
• Modified according to a customer's specifications
• Produced specifically for an individual order
• Altered in size, shape, pattern, or construction at the customer's request

Customers who need to request a cancellation or change should contact support@test.satraassociates.in within 24 hours of placing the order.

Once production or customization has started, the order generally cannot be cancelled, returned, or refunded as a change-of-mind request, because the rug has been specifically produced for the customer.

This policy does not limit any rights that may apply to you under mandatory applicable consumer protection laws.

5. Handmade Rug Variations

Carpitzi rugs are handmade by skilled artisans rather than mass-produced by machines. Because of the handmade nature of our products, minor variations in size, shape, texture, pile, color, or pattern may occur. These characteristics are part of the craftsmanship of a handmade rug and are not necessarily considered defects.

Slight variations can occur due to:

• Handcrafted production
• Natural wool characteristics
• Hand-tufting or hand-knotting techniques
• Dye-lot variations
• Artisan finishing
• Natural fiber texture
• Differences in lighting or screen settings

Before ordering, customers are encouraged to carefully review the product photographs, description, measurements, materials, and available size information. If you have questions before purchasing, please contact support@test.satraassociates.in.

6. Color & Appearance

We make every effort to photograph our rugs accurately and display colors as naturally as possible. However, the appearance of a rug may vary slightly depending on:

• Your monitor or mobile-device display
• Screen brightness and settings
• Natural or artificial lighting
• Photography conditions
• The direction of the rug pile

A minor difference in color or appearance caused by lighting, photography, or screen settings does not necessarily constitute a product defect.

If you have any questions about a particular color, please contact support@test.satraassociates.in before placing your order.

7. Damaged Products During Shipping

We carefully inspect and package every order before it leaves our facility. If your package arrives visibly damaged, please:

1. Photograph the outer packaging before opening it.
2. Photograph the damaged area of the packaging.
3. Photograph the rug and any damage to the product.
4. Contact support@test.satraassociates.in as soon as possible.

For shipping-related damage, please provide photographs and supporting information so that we can work with the carrier and determine the appropriate solution.

Where a product is confirmed to have been damaged during transit, Carpitzi may provide an appropriate remedy, which may include a replacement, repair, or refund, depending on the circumstances and availability.

8. Defective Products

Quality is extremely important to us. If you believe your rug has a manufacturing defect, please contact: support@test.satraassociates.in

Please include clear photographs and a description of the issue.

After reviewing the claim, Carpitzi may, where appropriate:

• Repair the product
• Replace the product
• Offer an appropriate partial refund
• Provide a full refund

The appropriate remedy will depend on the nature and severity of the issue. Normal characteristics associated with handmade rugs, including minor variations in size, texture, pile, color, or craftsmanship, are not necessarily manufacturing defects.

9. Return Inspection

Once the returned rug reaches us, it may be inspected to confirm that it meets the requirements of this Return Policy.

If the product is returned in an altered, used, damaged, stained, or otherwise diminished condition, Carpitzi may reduce the refund by an amount corresponding to the loss in value, to the extent permitted by applicable law.

If the returned product does not meet our return requirements, we may contact you before processing the refund.

For questions regarding the inspection or return status, please contact support@test.satraassociates.in.

10. Refund Processing

Once your return has been received and approved, Carpitzi will process the eligible refund.

Refunds will generally be issued to the original payment method used for the purchase.

Please allow 7–14 business days after return approval for the refund to be processed, depending on your payment provider or financial institution.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.

For refund-related questions, please contact support@test.satraassociates.in.

11. What May Be Deducted From Your Refund

Where applicable and permitted by law, the following amounts may be deducted from the refund:

• Return shipping charges
• Original shipping charges that are non-refundable
• Customs duties and import taxes
• Brokerage or clearance charges
• Special or expedited shipping charges
• Damage or loss in product value caused by improper handling or use
• Other non-refundable fees associated with the order

We will communicate any applicable deductions during the return process. If you have questions about any refund deduction, please contact support@test.satraassociates.in.

12. Order Cancellation

If you need to cancel your order, you must contact Carpitzi at: support@test.satraassociates.in within 24 hours of placing your order.

Cancellation Within 24 Hours

Orders may be cancelled within 24 hours from the time the order is placed.

To request a cancellation, please email support@test.satraassociates.in and include:

• Your full name
• Order number
• Email address used for the purchase
• Cancellation request

Our team will review the request and confirm whether the cancellation can be processed.

After 24 Hours

After the 24-hour cancellation period has expired, cancellation requests may no longer be accepted because the order may have entered processing, production, customization, or fulfillment.

For custom-size, custom-color, personalized, and made-to-order rugs, production may begin after the order is received. Once production or customization has started, the order cannot be cancelled or refunded as a change-of-mind cancellation.

This cancellation policy does not affect any rights that may apply to you under mandatory applicable consumer protection laws, including rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming products.

13. Items That Are Not Eligible for Standard Returns

The following products are generally not eligible for our standard 21-day change-of-mind return policy:

• Custom-size rugs
• Made-to-order rugs once production has started
• Custom-color rugs
• Customized or personalized rugs
• Rugs modified according to customer specifications
• Products damaged or altered after delivery
• Products showing signs of use
• Products that have been cleaned, washed, dyed, cut, trimmed, or treated
• Any other product specifically identified as non-returnable on the product page

This does not affect any mandatory rights you may have under applicable consumer protection laws.

For questions regarding return eligibility, please contact support@test.satraassociates.in.

14. Exchanges

Carpitzi does not guarantee direct exchanges for returned rugs because handmade products may have limited availability.

If you would like a different size, design, color, or style, please contact: support@test.satraassociates.in

Our team will be happy to discuss the available options.

15. International Returns

Carpitzi ships handmade rugs internationally. For international returns, the customer may be responsible for return shipping costs and any applicable customs, duties, taxes, brokerage, or carrier charges associated with the return, except where the return is due to a confirmed defect, shipping damage, or an error by Carpitzi.

Customers should follow the return instructions provided by our support team and use accurate customs documentation when sending a return.

For international return instructions, please contact support@test.satraassociates.in before shipping the product back.

Carpitzi cannot be responsible for delays, losses, customs charges, or carrier issues resulting from incorrect return documentation or failure to follow the provided return instructions.

16. Important Information About Handmade Rugs

Every Carpitzi rug represents the work of skilled artisans and traditional rug-making craftsmanship from Bhadohi, India, one of India's historic carpet-making centers.

Our hand-tufted and hand-knotted rugs may contain subtle variations that reflect their handmade construction. These natural differences should not automatically be considered defects.

We encourage customers to read the product description, dimensions, materials, construction details, and care information carefully before purchasing.

If you have any questions before placing your order, please contact support@test.satraassociates.in.

17. Customer Support

We are committed to providing a transparent and reliable shopping experience. If you have any questions before or after purchasing a handmade rug from Carpitzi, our support team is available to assist you.

Contact Carpitzi Support, Returns, Refunds & Cancellations:
support@test.satraassociates.in

For faster assistance, please include your order number in your email.

18. Policy Updates

Carpitzi may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

The latest version will always be published on this page.

Shop Handmade Rugs With Confidence

At Carpitzi, we combine traditional rug-making craftsmanship from Bhadohi, India with modern designs and international online shopping.

From hand-knotted rugs and hand-tufted wool rugs to custom-size and made-to-order rugs, every piece is prepared with care and attention to detail.

Our goal is simple: to provide beautifully crafted rugs, transparent policies, responsive customer support, and a dependable shopping experience for customers around the world.