Welcome to carpitzi.com. These Terms and Conditions constitute a legally binding agreement made between you and our business concerning your access to and use of our e-commerce website. By accessing the site, establishing an account, or completing a purchase, you acknowledge that you have read and agreed to be bound by all of these Terms. If you do not agree, you must discontinue use immediately.

1. Eligibility and Regional Scope

The services and products offered on this website are intended solely for individuals who are at least 18 years of age or the legal age of majority in their respective jurisdiction. Our e-commerce operations, order fulfillment, and logistical pipelines are built to serve retail consumers residing within the USA and other countries. By entering a shipping destination at checkout, you verify that our carriers service your designated region.

2. WordPress and WooCommerce Infrastructure

Our digital storefront is built upon the WordPress Content Management System and utilizes the WooCommerce framework to process transactions. You are solely responsible for safeguarding the confidentiality of your login details, passwords, and device access parameters. You agree to assume full responsibility for any and all activities, purchases, or actions that occur under your account profile.

3. Product Listings and Disclaimers

We make every conscientious effort to ensure that the visual representations, descriptions, and specifications of our carpets are as accurate as possible. However, because our carpets are crafted using traditional techniques and natural materials, slight variations in weave patterns, edge finishes, and exact dimensions may occur. Digital renderings and individual screen calibrations can alter perceived colors; we cannot guarantee an exact color match.

4. Pricing, Currency, and Sales Tax

All prices listed across our WooCommerce platform are denominated in United States Dollars (USD). Advertised prices are baseline product costs and explicitly exclude local, state, federal, or regional sales taxes, value-added taxes (VAT), as well as specialized shipping or handling surcharges. Applicable taxes and fees are dynamically calculated during checkout based on the destination postal parameters.

5. Cross-Border Shipping and Logistics

Our carpets are dispatched and fulfilled directly from our production facilities, artisan hubs, and distribution centers located in India to your designated shipping destination in the USA and other countries. Because your order involves cross-border logistics, any estimated delivery windows provided at checkout are approximations only and do not constitute legal guarantees. The customer acts as the importer of record and assumes compliance responsibility for all domestic import regulations.

6. Returns, Cancellations, and Refunds

• Return Window: You must formally initiate a return request through our specified customer service channels within thirty (30) calendar days from the tracked delivery date.
• Product Condition: Carpets must be completely unused, clean, and remain in their original condition, securely rolled and packed inside original industrial packaging.
• Exclusions: Custom-woven designs or bespoke dimensional alterations are engineered uniquely to individual specifications and are entirely ineligible for returns or exchanges.
• Return Logistics: Because items are dispatched internationally, the customer bears all logistics coordination and shipping costs associated with routing the return back to our facility, unless verified to have arrived defective.

7. Comprehensive Limitation of Liability

To the maximum extent permitted by applicable law, our business, including its owners, directors, employees, manufacturing partners in India, and agents, shall not be held liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, or punitive damages arising from your use of the website or delayed international transit.