Hand-Tufted Rugs
• Vacuum regularly using a suction-only setting.
• Trim loose fibers with scissors; do not pull them.
• Blot spills immediately with a clean, dry cloth.
• Avoid excessive moisture and direct sunlight.
• Professional cleaning is recommended when needed.
Hand-Knotted Rugs
• Vacuum gently and regularly to remove dust and dirt.
• Rotate the rug periodically for even wear.
• Clean spills immediately by blotting, not rubbing.
• Keep away from prolonged direct sunlight and damp areas.
• Professional rug cleaning is recommended every few years to preserve its beauty and longevity
At Carpitzi, we take great pride in the quality, artistry, and craftsmanship of our rugs. We want you to be completely thrilled with your purchase. If for any reason your selection does not perfectly complement your space, we are here to help make it right. Our 14-Day Return Policy We gladly accept returns and exchanges within 14 days of delivery. The return window begins the exact day your package is marked as delivered by the courier service. Return Guidelines Original Condition: To be eligible for a full refund or an exchange, items must be returned completely unused, clean, unaltered, and in their original packaging condition. Shipping Responsibility: Return shipping costs and logistics are the buyer’s responsibility. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. Damaged or Incorrect Items: If your rug arrives damaged, defective, or incorrect due to our error, please take photographs immediately and let us know. In these instances, we will fully handle the return costs and arrange a swift replacement.