Return & Refund Policy

At The Astitva Club, we take pride in delivering premium streetwear engineered for supreme comfort and style. Every order undergoes strict quality checks before dispatch. However, if you are not completely satisfied with your purchase, we are here to help with an easy and transparent return and exchange process.

1. Exchange & Return Window

  • We offer a 7-day return and exchange policy from the date your order is marked delivered.

  • Requests initiated after 7 calendar days of delivery will not be eligible for return or exchange.

2. Eligibility Criteria

To qualify for an exchange, return, or refund, the item must satisfy all of the following conditions:

  • The t-shirt must be unworn, unwashed, and free from perfume, stains, pet hair, or body odor.

  • All original brand tags, neck tags, labels, and original packaging must remain intact.

  • Items purchased on clearance sales, flash drops, or promotional “Buy 1 Get 1” offers are only eligible for size exchange or store credit (unless defective on arrival).

  • Custom Merch: T-shirts produced on custom request or personalized design batches cannot be returned or refunded once produced, except in cases of manufacturing damage.

3. Damaged, Defective, or Incorrect Products

In the rare event that you receive a torn item, defective print, incorrect size, or the wrong item entirely:

  • Contact us within 48 hours of receiving your package.

  • Send an unboxing video or clear pictures of the defect along with your Order ID to virajkashyap368@gmail.com.

  • Once verified, we will arrange a reverse pickup at zero additional cost and send you a fresh replacement immediately.

4. Size Exchanges

Ordered the wrong size? We are happy to help you get the right fit:

  • Reach out to our support team with your Order ID and desired size.

  • Once the original item passes the initial inspection upon arrival at our warehouse, we will ship the exchanged size.

  • The first size exchange is complimentary; subsequent exchanges on the same order may incur standard courier charges.

5. Return & Reverse Pickup Process

  1. Initiate Request: Email us at virajkashyap368@gmail.com with the subject line “Return/Exchange Request – [Your Order ID]”.

  2. Verification: Our team reviews your request within 24–48 hours.

  3. Pickup: Our logistics partner will pick up the parcel from your address within 2–3 business days. If reverse pickup is unavailable for your specific pincode, we may request you self-ship the item (standard shipping costs up to a fixed limit will be credited back).

  4. Quality Check (QC): Once received, our team inspects the garment to ensure it meets our eligibility conditions.

6. Refunds & Settlement

Once your returned item passes our quality check:

  • Prepaid Orders (Card, Net Banking, UPI): The refund amount will be credited back to your original payment method within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued as store credit/gift coupons, or via direct UPI/bank transfer after collecting verified bank details.

  • Note: Original shipping or COD handling charges (if applied during checkout) are non-refundable.

7. Order Cancellations

  • Orders can be canceled before they are dispatched from our warehouse.

  • Once handed over to our courier partner and a tracking number is generated, orders cannot be canceled directly; they must follow the standard return process upon delivery.

8. Contact Our Support Team

For any queries related to returns, replacements, or refunds, reach out directly:

  • Brand: The Astitva Club

  • Email: virajkashyap368@gmail.com

  • Address: Boring Road, Patna, Bihar, India

  • Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST